Frequently Asked Questions

Below you'll find answers to the questions we get asked the most about. However, if you cannot find what you're looking for, please get in touch.

What is SafeToNet?

SafeToNet is a cyber-safety company. Our award-winning software uses AI technology to assist parents in safeguarding children and youngsters from online threats such as bullying, sextortion, abuse and aggression. Filtering harmful messages before being sent, our software helps to prevent the young from making mistakes on online social networks and messaging apps. It is SafeToNet’s primary aim to support families all over the world in addressing the ever-evolving online risks and to help develop children’s understanding of internet safety.

Who is SafeToNet for?

SafeToNet’s technology was created as a tool for parents and legal guardians all over the world to help them safeguard their children against online threats. Our app aims to empower children and young adults to explore the internet and to establish relationships in a safer environment, whilst reducing their risk of placing themselves in a vulnerable position. For this, we have developed an app that uses advanced technology and natural language processing to detect online concerns, allowing parents to be alerted of this in real time.

What kind of phone can I use and what is the compatibility of the app?

Very soon you will be able to explore SafeToNet on any model or make as long as it is a mobile device that runs on Android 6 or higher, or a mobile device that runs on iOS 10 or higher.

Where are you going to be launching SafeToNet?

SafeToNet will be launched in the UK, Spain and Germany to begin with, with more countries along the way.

How does SafeToNet work?

SafeToNet uses industry leading technology, including artificial intelligence, to analyse and filter messages that children send online. Computers are better than humans at detecting changes to behavioural patterns, which is exactly what the SafeToNet software does. It looks for risks that can hurt or harm children, and links those risks to behavioural patterns to identify areas of concern. Please note, the software never shows to parents or guardians what children send or share, as the process is fully automated.

How do I download & install SafeToNet?

Very soon you will be able to download SafeToNet for Android and Apple devices from Google Play Store/App Store.

When is your app going to be available?

We look forward to sharing more information on our release dates shortly. In the meantime, if you would like to stay up-to-date, you can follow us on our social media or sign up to our mailing list: Simply submit a ticket here and insert a brief message such as “I want to be added to your mailing list”. It would be also very helpful if you could tell us in which country you are based and if your family is using Android devices or iPhones (or a combination of both!). We look forward to hearing from you!

How many devices can I add per account?

Here at SafeToNet we understand that each family holds their own story. With this at heart, by joining SafeToNet each parent will be granted the ability to add a total of 20 child devices on their parent account.

How many parent accounts can be added per subscription?

As a parent you will be able to hold 1 parent account per subscription. Although the parent account could run on different devices simultaneously, for security and functionality reasons, we recommend keeping it restricted to one main device, as it could cause clashes between commands if both parents try to action them at the same time.

Can I see the content that my child is seeing, sending and receiving?

SafeToNet’s goal is to act as a safeguarding tool to help open the dialog between parents and children about the issues that may arise when exploring the online world. We exist to raise the child’s awareness and to notify parents, encouraging conversation, while respecting the youngster’s privacy. Our app upholds the value of a child’s right to privacy, this is why it never shares any of the content the child is sending or receiving with the parents. As a parent, you will not be able to see the content of any messages or images sent by your child unless they willingly choose to show you. Only when appropriate, we inform parents of the types or themes of concern raised by a child’s behaviour or communication.