Below you’ll find answers to the questions we get asked the most about. However, if you cannot find what you’re looking for, please get in touch.
SafeToNet’s award-winning software, uses AI technology to help safeguard children and young people from online risks such as bullying, extortion, abuse and aggression. It helps prevent the young from making mistakes online by filtering harmful messages from being sent on social networks and messaging apps. It is SafeToNet's primary aim to help families all over the world to address ever evolving risks and help develop children's understanding of online safety.
SafeToNet’s technology was created as a tool to support parents and legal guardians all over the world safeguard their children against risks online. Our app aims to empower children and young adults to explore the internet and establish relationships in a safer environment, whilst keeping them from placing themselves in a position of risk. For this, we have developed an app that uses advanced technology and natural language processing to detect online concerns, allowing parents to be alerted of this in real time.
SafeToNet uses industry leading technology, including artificial intelligence, to analyse and filter messages that children send online. Computers are better than humans at detecting changes to behavioural patterns, which is exactly what the SafeToNet software does. It looks for risks that can hurt or harm children, and links those risks to behavioural patterns to identify areas of concern. Please note, the software never shows to parents or guardians what children send or share, as the process is fully automated.
We are currently in the UK and Germany, with more countries along the way. The SafeToNet team is working very hard to deliver the app in many more countries to help safeguard your children’s digital world wherever you are.
You are able to explore SafeToNet on any model or make as long as it is a mobile device that runs on Android 6 or higher, or a mobile device that runs on iOS 10 or higher.
Although we have plans to extend this in the future, SafeToNet is currently not compatible with PC and gaming consoles.
As we understand that every family is different, SafeToNet offers you the opportunity to join either a monthly subscription for £1.99 for the first 3 months and then £2.99/month after that or an annual subscription for £24.99 for the first year and then £31.99/year after that. One subscription is enough for the entire family with the ability to add up to 20 children’s devices to your parent account.
Additionally, as we want you to be able to explore the app before joining, when registering to SafeToNet you will be able to enjoy 2 weeks for free to trial out SafeToNet and all its features.
You can download the SafeToNet app in the Google Play Store for Android devices and in the App Store/iTunes for iOS devices.
SafeToNet takes its duties to respect the privacy rights of those who use the SafeToNet Services extremely seriously. It has devoted considerable time, resources and expenses to establish a robust governance structure managing privacy and safeguarding considerations.
Privacy considerations as well as adopting a child centric approach have been at the heart of the development of the SafeToNet Services and the technology that supports those services. As a result, SafeToNet includes the following measures:
SafeToNet’s goal is to act as a safeguarding tool to help open the dialog between parents and children about the issues that may arise when exploring the online world. We exist to raise the child’s awareness and to notify parents, encouraging conversation, while respecting the younger ones’ privacy. Our app upholds the value of a child’s right to privacy, this is why it never shares any of the content the child is sending or receiving with the parents. As a parent, you will not be able to see the content of any messages sent by your child unless they willingly choose to show you. Only when appropriate, we inform parents as to the types or themes of concern raised by a child’s behaviour or interactivity.
No, the app does not filter content your child may receive. Data protection and privacy laws determine that filtering the content sent by a person who has not agreed to use the software is illegal. The more children and teenagers use SafeToNet, the less likely it becomes that your child may receive harmful content from other minors.
Currently, SafeToNet technology primarily targets content of sexual and aggressive nature, as a tool to help parents safeguard their children against cyberbullying and sexting. Additionally, the keyboard can detect the so-called ‘Dark Thoughts’ which include content hinting at depression or anxiety.
SafeToNet differs from other safeguarding tools in a way that it seeks to empower children to navigate the online world with safeguards in place, while educating them about risks online. The keyboard seeks to help children gain awareness of possible risks while communicating online.
Here at SafeToNet we understand that each family holds their own story. With this at heart, by joining SafeToNet each parent will be granted the ability to add a total of 20 child devices on their parent account.
As a parent you will be able to hold 1 parent account per subscription. Although the parent account could run on different devices simultaneously, for security and functionality reasons, we recommend keeping it restricted to one main device.
So, you are now in the installation process. Please don’t worry, as we have put together a visual installation guide to make this process as seamless and easy as possible for you.
Should you at any point face any difficulties or have any pending questions, please do not hesitate in reaching out to our Support Team here. We are always happy to personally guide you through this process!
SafeToNet takes its duties to respect the privacy rights of its users extremely seriously. When creating a child’s profile, we will ask for a name for the device user (i.e., Amy), a device name (i.e., iPhone), the date of birth and the gender of the child. The first two are just a way for you to create an alias for your child’s device to recognise it on your dashboard. You can use a nickname for your child if you prefer.
Knowing your child's gender and age allows us to better safeguard them as we can target potential trends in relation to cyber-bullying, grooming and other online threats that occur gender specifically.
On the parent dashboard you will find little dots at the top of every picture. If the dot is green and your child's profile picture is clear, you can then be sure that you have successfully connected your child’s device. A child's profile that hasn't been connected properly will show: a red dot on top of the child’s profile picture, the picture background will be red, and it will display an exclamation mark icon.
A step-by-step guide is also available on page 26 of our SafeToNet Android Handbook or on page 25 of our SafeToNet Apple Handbook.
If your child’s device has successfully been connected to your device upon installation, the following factors should be considered when the child’s device appears disconnected:
Should this persist, please do not hesitate to reach out to our friendly customer support team here - our team is always happy to explore this further for you.
To use the SafeToNet keyboard, and in order to avoid clashes, we will ask you to allow full access to our keyboard. This will also allow the SafeToNet keyboard to communicate the child’s location to the parent when this is requested by the child. To allow full access please tap on ‘Allow Full Access’ and you will direct your child to the keyboard page of their phone settings. Tap on ‘Keyboards’ and then toggle the button ‘Allow Full Access’.
In relation to Apple devices, it is also important to ensure that all other keyboards are removed from the child’s device. In this occasion, please rest assured that the SafeToNet app will automatically prompt a message on your child’s Apple device to remove any additional keyboards detected.
There are some circumstances in which you might need to regenerate the 8-digit code that had been used initially to connect your child’s device to yours.
You as a parent are able to regenerate the code by simply tapping on the child’s profile you are trying to connect, and the system will prompt you to generate another code. Once the code has been generated, you as a parent will simply need to follow the same child onboarding steps completed initially.
A step-by-step guide is also available on page 22 of our SafeToNet Android Handbook or on page 21 of our SafeToNet Apple Handbook.
The Self Learning Mode is the initial period after the installation of SafeToNet and during which our technology is still learning and getting to know your child. We know that each child is unique and that everyone behaves and communicates differently. Therefore, the system requires a period of time during which it will learn and adapt to your child’s language and behaviour. It is possible that during this period words may be mistakenly flagged on your child’s device. Don’t worry, this means that the system is improving over time. Once this initial adaptation period ends there will be significantly less instances of inaccuracy.
SafeToNet provides two different types of notifications to parents:
To recover your password simply tap on ‘Forgot my Password’ button underneath your log in screen. You will be asked to provide the email address with which you have registered and insert the verification code that is sent to your email address. Now you will be able to generate a new password.
As we value the child’s rights to decide whether SafeToNet is the right tool for them, the child will always have the ability to remove the SafeToNet’s app from their device. However, please rest assured that parents will be notified if this occurs, opening a discussion around issues that may arise when exploring the online world.
Deciding to logout from the app on a parent’s device will not disconnect the child’s device from the parents. SafeToNet will continue to run on the child’s device normally.
As a parent you will be able to use your normal login credentials to enter your account on another device and this won’t disconnect your child’s device to yours. We do, however, recommend in case of a lost/stolen device to prompt a change in password, to avoid any breaches to yours and your child’s data stored on your profile.
Yes, you can log in to your parent account from other devices. We do however recommend keeping it restricted to one main device at the time, as it could cause clashes between commands if both parents try to action them at the same time.
Removing a child’s device profile that hasn’t yet been successfully connected will not impact you in any way. However, if the connection had already been successfully completed, deleting it will break the connection between the parent’s and the child’s device.
Please bear in mind that this action can result in significant loss of profile information and statistics collected on that particular device.
How to cancel my subscription with SafeToNet
Your payment subscription is managed by your mobile application platform – Google Play Store for Android devices and App Store/iTunes for Apple devices. More information on how to manage, activate and cancel your SafeToNet account on Google Play Store can be found here and on App Store here.
How do I remove/delete SafeToNet from the parent & child device?
To uninstall SafeToNet from an Android device you can either: 1) tap and hold on the SafeToNet’s app on your device and drag it into the uninstall option that pops up on the top right corner of your device; or 2) you can do the following steps: Settings > Apps > SafeToNet > Uninstall.
Tap and hold on the SafeToNet’s app, enabling the X symbol to appear on the top left corner of the app. Tap the X symbol and the app will be successfully uninstalled from the device.
How do I remove a child’s device from the parent account?
To remove your child’s device from your account, tap on the child’s device you want to delete from your parent dashboard. Here, tap the device settings symbol in the top right corner, scroll to the bottom of the page and click ‘Delete device’. Confirm the deleting of the child’s device with your account password.
Note: Device deletion can result in significant loss of profile information and statistics collected of that particular device.